Personalized Solutions

Progorithms have extensive line of personalized solutions for our valued customers.
SALESFORCE AUTOMATION The Sales Force Automation (SFA) solutions is typically a part of a company’s customer relationship management system, that automatically records all the stages in a sales process. SFA includes a contact management software system which tracks all contact that has been made with a given customer, the purpose of the contact, and any follow up that might be required. This ensures that sales efforts won’t be duplicated eliminating the risk of irritating customers. Other elements of a SFA system can include, sales forecasting, order management and product knowledge. More developed SFA systems have features where customers can actually model the product to meet their required needs through online product building systems. An integral part of any SFA system is company-wide integration among different departments. If SFA systems aren’t adopted and properly integrated to all departments, there might be a lack of communication that could result in different departments contacting the same customer for the same purpose. In order to mitigate this risk, SFA must be fully integrated in all departments that deal with customer service management. Key advanatages of SFA in this competitive community are: . Improved customer interaction. . Enhanced customer relationship. . Improved cross-department interaction. . One place, one stop information tracking on business leads.	MOBILE SOLUTIONS The mobile application solutions involve development of different WAP applications , running on mobile devices. The range of applications developed and supported are given below: . Bulk SMS distribution. . Content management and support. . Digital rights management. These kind of applications are used collectively by-and-large as a one piece solution.	HEALTHCARE SOLUTIONS Here we provide SME support to different companies to assess and realize broad aspects of Provider-Clearinghouse-Payer value chain like: . Provider – Clearinghouse – Payer Distribution – Complete life cycle experience on transaction management across all entities. . Provider registration and profiling – Provider sign-on, TPA and alliance management. . Quoting system - Helping CSR generate the best rates for medical plan based on individual's demographics information. Also giving flexibility to quote rates for deductibles, choosing riders for Medical, Term Life & Dental plans at the same time. . ICD conversion - Impact analysis of the ICD 9 to 10 conversion. . Health card and Account processing – Complete health card/credit card servicing capability from POS to payer remittance and disbursements. . Healthcare Benefits Selection – Healthcare benefits selection capabilities based on the profiling and out-of-pocket expenses. . Payer Backend – Claims processing, Remittance processing and EDI transaction management. . Clearinghouse Function setup – Setting up end-to-end transaction jobs from Providers to Government & Private Payers. . Product Database – Plan building factory for different type of products. Building and bundling plans based on various attributes like Line-Of-Business (LOB), Product Type, Services, Limit Rules, etc. . Payer to Clearinghouse Transaction Management – Controlled routing of various X12 and proprietary EDI transactions between Providers and Payers. . Group Insurance – Employers opting for best suited health plan packages for their employees from the Insurance provider. . Enrollment – The members enrolling for opted plan packages during the open enrollment event, keying their membership information, enrollment information and additional coverage details, if any.
LISTING SOLUTIONS Listing Solutions is a ready to use, customizable solution which lets users add their free/paid listings. Some of its salient features are: . The listings can be standard or categorized. . Support for broad range of categories from books, cars, electronics, cellphones, computers, etc. . Photos or pictures can be added on paid listings. . Free item listings are viewable for one week. . Paid item listings are viewable for four weeks. . Auto clearance of free/paid items after expiry date. . Interested buyers can quickly inquire about the item using quick-mail option. . Sellers can easily pay and extend the paid item listings for another four weeks. . Business's can display and promote their business on advertising banners.	BUSINESS ANALYSIS SOLUTIONS These are our RAT - Requirement Analysis Technique, with BAT - Business Analysis Technique, solutions.The business analysis solutions strongly focusses on getting the first things right before starting any project/business initiative. Our team of Business Analysts (BA) are skilled to handle and manage different activities like: . Requirements planning and prioritization. . Requirement eliciation and analysis. . Requirement testing, validation. . Performing MOST, SWOT, MOSCOW and 360-degree analysis. . Stakeholders communication, signoff and hard-approval. . Process documentation, review cycles and training. . Validating and tracing requirement-and-test matrix. . Owning application integration testing.	RETAIL SOLUTIONS The retail solutions provides SME support on some key areas that commonly draws attention in the industry like: . Store Inventory Management – Managing store inventory, SKU setup, consignments and warehouse. . Repair & Service Management – Complete life cycle experience on product repair and customer service. . Vendor Management – Setting up third party vendors with the store services. . Contracts & Renewals – Up-selling products off-the-shelf, renewals and cancellations. . Shipping and Handling - configuring and tracking shipments with different shipping agencies. . eCommerce Setup - Setting up online store and web adminsitration, ad publishing and currency conversion. . Catalog Export - Exporting the product catalog and uploading data on different sales channels. . Sales Channel Setup - implementing, configuring and publishing different channels to support the business.
SYSTEM MONITORING Surveillance of hard and soft elements helps determine health of the project. System monitoring measures: . Uptime rate of any application. . Usage and downtime analysis on hardware devices like servers' CPU, memory utilization and event logging. . Application access rate during daytime or after hours. . Reporting and alarming rate during applications failure. Our expertise in system monitoring using SiteScope technology. SiteScope is Mercury product. We also create SiteSeer solutions for users who work in different countries or geographies.	CARVANTAGE SOLUTIONS The Carvantage solutions is for small to large size car dealers; who own and maintain the inventory of cars that are getting in or sold out. They keep up to date information for people to check their in-store car inventory. The key features of Carvantage are: . Administrative section for owner to add/edit/delete car information as an when they come in or sold out. . Quick and easy ways to manage multiple cars at one location. . Post multiple photos of cars. . Inbuilt hosting available for latest Car Make and model. . Inbuilt customer facing marketing website for the internet users. . Inbuilt research with examples of key car facts & selling strategies.	KITCHEN AUTOMATION We have experience in piloting the business process automation for Kitchen industry and we can develop & support following key processes & activities: . New online or walk-in client registration . Lead management - identifying potential sales leads, managing, follow-up and tracking to closure . Quote management - creating online quote, defining & setting corporate markups, supplier discounts, managing sales commissions, quotes range for sales reps . Work Order management - new work order creation, calculating advances v/s balanace payment, associating kitchen designs with the order, order to supplier . Dashboard & Reporting - giving holistic view of entire quotes, orders, alarms and messaging.
xRM/CRM SOLUTIONS xRM is the first step towards evolution of CRM. xRM demands ability to manage any relationship within business. CRM involves using technology to organize, automate and synchronize business processes - prinicipally sales, marketing, operations and technical support. A wide strategy managing company's relation with customers, sales prospects and internally supporting & delivering them. We support different types that are: . Salesforce Automation - Lead, Contact, Account and Opportunity Management. . Inventory Management - Catalogs, Work Orders and Invoice. . Calendar & Activity Management. . Customer Support & Self Service . Marketing Automation - Campaign, Mass mailing and Email Templates. Our expertise in providing xRM/CRM solutions is around building custom apps and also using integrated CRM products like SugarCRM, vTiger, Salesforce.com and Microsoft Dynamics CRM.	INTERNET MARKETING SOLUTIONS We have registered solution ACTIVE8 - the customized internet marketing solutions to achieve best possible results for our clients' business strategically. . Search Engine Optimization (SEO) - Local & National Rollout Strategy . . Search Engine Marketing (SEM) - Pay-Per-Click, Adwords, AdChoices. . Social Media Marketing - Facebook, Twitter, YouTube, LinkedIn . . Video Creation - Teaser Ads, Profiling Ads, Demos, Service Showcase.