Services

Customer Relationship Management
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) Customer Relationship Management (CRM) entails all aspects of interaction a company has with its customer, whether it be sales or service related. All facets of interaction are driven by the Salesforce Automation. Salesforce Automation (SFA) uses internet-based technology that builds and delivers CRM applications as scalable online services. It is a comprehensive on-demand sales and marketing application that aims at giving organizations of all sizes a complete 360-degree view of the customer. It is basically an Application Service Provider (ASP) that helps to manage data in the organization in a systematic manner and reduces time on administration. Progorithms has the expertise and an in-depth knowledge of SFA which can help implement following solutions: Sales management . Lead management . Campaign management . Opportunity management Analytics and Forecasting . Sales Analytics . Customer outlook . Business Development Reports Product Information . Product Catalog . Document Management . Asset Management Using SFA, we can help you improve your sales process, ease access to your customer views and transform your sales prospects to profitable customers.
Plan, Analyze
Due-Diligence Approach	Reverse & Re-engineering	Business Analysis & Planning
DUE DILIGENCE APPROACH Progorithms provides due diligence services in business and technological aspects of software development and maintenance. Our customer facing (or interacting) personnel may be available for due diligence, at onsite - visiting your premises to evaluate the proposed systems OR the same personnel may operate from offshore with the help of communication means. We help you proactively assess the business or technological capabilities starting right from the inception until post implementation.
REVERSE & RE-ENGINEERING Reverse Engineering... Progorithms view reverse engineering model as the process of analyzing a subject system or going backwards through the development cycle to create representations of the system at a higher level of abstraction. Traditionally in this model, we support and work on two approaches: 1. The output of the implementation phase (in source code form) is reverse engineered back to the analysis phase, in an inversion of the traditional waterfall model, where the high-level aspects of the system are poorly documented or not documented. 2. From the output results (or end product), discovering the source code for the system is also regarded as one of our reverse engineering approach. Re-engineering... Re-engineering is a contemporary 'rebuilding industrial engineering' method, rather than something that is totally original. However, this model is showing improved profits to many business enterprises. Progorithms view re-engineering as an easy way out, as the model recommends constituting a workable system on the basis of mixed ideas and requirements. For re-engineering projects, we follow the SEI's Horseshoe Model that has three defined processes: 1. Analysis of an existing system recovering the system architecture and design by extracting artifacts from the source system. The recovered system is measured and evaluated for quality attributes like performance, modifiability, security and reliability. 2. Logical transformation at this step, the 'as built' system design and architecture is then re-engineered to become a desirable new system. It is also re-evaluated against quality attributes and other economic constraints. 3. Development of a new system implementing the new system based on the re-engineered design and architecture. Code-level artifacts from the source system are often re-written in order to fit into the new system. The purpose of the visual metaphor of the "horseshoe" is to integrate the code-level and the architectural re-engineering views of the world.
BUSINESS ANALYSIS & PLANNING Progorithms' key driver in business analysis is extracting business needs from business wants. Focusing on the core requirements first, helps form the business foundation step-by-step. Progorithms uses a structured methodology that is focused on completely understanding your needs, identifying how best to meet those needs, and then planning the stream of processes to perform and meet those needs. Our purpose is to develop analysis and planning as a key strategy and a management tool, capable of supporting your vision, mission, goals, and objectives, and to promote the use of technology throughout your organization. We strongly believe that right analytics with the right plan can create momentum of improvement, orientation and rethinking. The end-to-end activities can create value for you, while removing unnecessary, non-value added work.
Design, Build and Test
Architecture Design	App Development & Maintenance	System Testing & Test Planning
ARCHITECTURE DESIGN "Collaborating architectural design and technical excellence is Progorithms underlying rationale for creating unique and powerful business solutions." Progorithms architecture design model creates high-level view of your software system that conforms to following parameters: . Performance . Security . Reliability . Flexibility . Extensibility There could be different angles to view the software architectures, but we believe in operating from the standpoint that takes care of both the high-level (Logical) view and the low-level (Technical) view. Logical Architecture: Progorithms helps create a level of abstraction to view the entire system as a whole. It gives total conceptual idea and does not delve into implementation details. It creates the architecture diagram or building blocks for non-technical audiences, such as management, marketing and users. It also helps developers and users understand the components, specifications and interface explanation. Technical Architecture: Progorithms helps create a detailed view of the component, facades and interfaces used for sub-system or system implementation. It creates the architecture diagram for technical audiences, such as enterprise architect, system analyst or web component developer. It also explains the sequence and mapping of components with the actual system processes. Component collaboration and sequence diagrams can be easily derived from the technical architecture.
APPLICATION DEVELOPMENT & MAINTENANCE Progorithms' application development and maintenance services cover full software development life cycle, including due diligence, analysis and design, system architecture, implementation, testing and support. We use state-of-the-art technologies in applications development to translate your IT vision into business solutions that are focused on improving customer relations, mutual benefits and increasing revenue opportunities. Our main strengths is to make full use of technology to develop business solutions like: . Web-based Portal solutions . Enterprise wide internet solutions . Intranet & client-server strategic solutions . eCommerce and eBusiness solutions . Complex system integration and interoperability . Customizations, maintenance and enhancements . Customer application development . Product development, release & support . Enterprise search development . Salesforce implementations . Third-party integration with SOA - using API or WSDL We implement business solutions shown above using combination of different technological tools like: . Microsoft (VB, ASP, COM/DCOM, XML) . .Net (ASP.Net, VB.Net, C#, ADO.Net) . J2EE (JSP, Servlet, Handler, Struts, XML) . Database (SQL Server, Oracle, Access) . Salesforce.com . SiteScope . LoadRunner and WinRunner Using the technological tools, we enable you to maximize the value on your investments by providing concrete and robust solutions.
SYSTEM TESTING & TEST PLANNING Progorithms' system testing and test planning strategy ensures that "all tests" to be performed have been identified and formal process and procedures have been developed to encapsulate all test scenarios. System testing and Test planning is critical to the success of any development project. In order to attain a successful systems implementation, our "all tests" include testing of: . Requirements and Specifications . System design . Interfaces . Developed code . Integrated code (after components are ready) . Requirements validation & traceability testing . String and Post-implemented code . Performance . Load / Stress / Volume . Security and Recovery Following the V&V model, we perform test planning during the design phase of the testing to ensure that an implementation plan is developed for the operational testing at the beginning of software development. It is imperative that all changes to the system environment are thoroughly tested based on test scenarios. Although testing will not prove that the software is completely error free, but will assist with the identification and eradication of errors, ensuring that a range of scenarios have been examined.
Post Deployment Support
Implementation & Guarantee Support		System Monitoring
IMPLEMENTATION & GUARANTEE SUPPORT Implementation and Guarantee Support (IGS), offers unique services of effectively rolling-out the implemented system knowledge (and/or training) to your users. We proactively help you ensure that you accomplish the learning outcomes about the solution that you want to achieve. To gain maximum return on your investment, our IGS services are well-planned, scheduled and managed to ensure that every user (or recipient) goes through the process and is 100% complied with the solution. The step-by-step exercise of IGS: . Identify the band of users who needs to be trained . Preparing timetable for every piece of solution to be transitioned . Shadowing user results to ensure full compliance . Creating and circulating communication plan to get buy-in from management and staff Our main intention with IGS is that you get the best out of our solutions by gaining easy access and explore potential capabilities of the system.
SYSTEM MONITORING Surveillance of hard and soft elements helps determine health of the project. System monitoring measures: . Uptime rate of any application . Usage and downtime analysis on hardware devices like servers' CPU, memory utilization and event logging . Application access rate during daytime or after hours . Reporting and alarming rate during applications failure Progorithms expertise in system monitoring using SiteScope technology. SiteScope is Freshwater's - Mercury product. We also create SiteSeer solutions for users who work in different countries or geographies.
Consulting & Staffing
CONSULTING & STAFFING Progorithms provides consulting & staffing services for different needs of the organization in the following areas: . Healthcare Business Analysis - specific in Provider, Clearinghouse and Payer space . Healthcare Business Analysis - Payer backend activities . Provider registration & Alliance management . Health plans and quoting system . End-to-end EDI/X12 Transaction management from Provider to Payer . Conversion standards - ICD 9 to 10, HL7 2.X to 3.0 . Retail Services - eCommerce (Store & Inventory management) . Retailing - Vendor management & Sales channel setup . Retailing - Service management & support cycle . Technology services - developer, technical designer and technical architect . Technology services - ITIL processes . Technology services - Project management & Quality processes
Non-IT related services
Accounting & Taxation
ACCOUNTING & TAXATION Progorithms provides accounting and taxation services for preparing and filing Indian and US. tax returns. This is our non-software related services of preparing & filing tax return for individual and small to medium size corporates. We provide extensive services in Individual and Corporate tax returns services along with small business audits, consulting and investment. The highlights of our services are: . Preparation and filing of personal tax returns . Corporation, sub-chapter and S-Corporation tax returns . Partnership and proprietorship tax returns . Preparation of monthly / quarterly financial statements . Tax planning and filing . Complete accounting and book-keeping services . Audit, review, compilations and budgeting . Tools used: Tally, FA, Turbo Tax, Tax-Doctor, etc. PS: This is a non-IT unit of the company and is functiontioning fully under one big umbrella of Progorithms Incorportation.
Gaming Solutions & Implementation
GAMING SOLUTIONS & IMPLEMENTATION Progorithms provides interactive gaming solutions to various customer using standard graphic-technological toolsets. The highlights of our gaming solutions are: . Interactive gaming options . Implementation using customer's choice of technology . Web based subscription gaming . Client side download gaming . Points-per-play and revenue based gaming PS: These set of gaming services is sub-sourced to our trusted vendors who are experts in the field of gaming & animation and Progorithms will work as PMO and take full responsibility in the smooth delivery of services.
Digital Options & Services
DIGITAL OPTIONS & SERVICES Progorithms provides multimedia and designing services using various designing and publishing methodologies. The highlights of our multimedia services are: . Multimedia services and scaleability . Aesthetics work on web and print media . Branding and trademarking . Web based teaser and banner marketing . Designing brand and promotional services . SEO and PPC services . Multi-Level-Marketing (MLM) services See the samples teasers of our gaming solutions below:      PS: These set of digital services is sub-sourced to our trusted vendors who are experts in the field of media, graphics, promotions & marketing and Progorithms will work as PMO and take full responsibility in the smooth delivery of services.