|
Delivery, People and Process Models
Progorithms
is fully focussed on improving the predictability of delivering the streamlined solutions consistently with the help of various internal continuous improvement processes listed below:
| EDGE (Engine Designed to Generate Estimates) |
Progorithms uses this estimator as an in-house developed tool in VBA and Excel Macros to assess the needs &
requirements of the proposition and quickly generate and validate the estimates to improve the response turnaround
time with the clients.
We take the holistic view of the solution into account and uses WBS method to create estimates, which are reviewed
by Developers & Development leads to weigh the size and complexity of each task identified.
The key features of this tool are:
. Inventory creation for different screens & components.
. Support for different technologies like - VB/ASP, .Net, J2EE, SQL Server
(DTS packages)
. Software testing estimates based on the inventory
. Configuration capability to customize the estimation parameters like -
efforts in hours, person days, effort/cost distribution phase-wise, adding custom and/or third-party components to
estimates
. Reporting views to analyze the break-up and distribution of effort, cost
& efficiency
. Easy to use & configure - even assistants & operators can generate
estimates
. Provision to automatically email web report to the review team
|
| SPEAX (Strategically Planning Engineering Administrating eXecuting) |
Progorithms have used the proven, industry-standard project management practices to devise the internal framework
called SPEAX. It uses the standard RUP-model that builds the framework, which touches upon every phase, activites,
deliverables, check-points and approvals for the whole project.
SPEAX is further elaborated in the figure below.
|
| WAYS (We At Your Service) |
Progorithms is very much disciplined when it comes to responding to or acknowledging the client query. No matter
what kind of query it is, whether sales, technical, follow-up, testing, opinion or general communication. We take
them as a warm request and ensure warm acknowledgement because many times it happens that our clients may not know
us by face but only by name. And we believe to keep the good face against our name.
WAYS is an internal service model that helps clients trust and remained engaged in our relationship through prompt
and sensible services. It's a practice initiative where our team who are certified professionals like ITIL
understands client's business continuity needs and ensures maximum uptime with minimal disruption of their supported
applications.
We strictly adhere to ITIL processes and practice continuously to effectively provide Level-2 (L2) and Level-3 (L3)
services on the key areas like:
. Incident & Problem management with reporting
. Change management & escalation approach
. Releasing & supporting applications
. First Time Success approach to avoid recurrence of the similar incidents
. Maximum availability & serviceability
. Effective triage analysis based on the severity & priority
. Strict adherence to SLAs
. Service credit penalty for SLA miss or breach
. System configuration management of code & deliverables
. Metrics & reporting to measure & track the progress
. Periodically updating the trends of incidents & problems
|
| PROJECT MANAGEMENT & QUALITY ASSURANCE |
Progorithms strongly believe that when we are working on the deliverable of a project or whether we are working as a
service provider, an effective project management and quality management is of critical importance because whatever
we deliver should 'fit-for-purpose' and 'customer-agreed-quality' should be met.
Project and Quality management methodologies are strongly coupled within our SPEAX framework as Strategic &
Administrative practices, using which continuously strive to deliver only excellence.
We are honored with the team who are skillful people with industry certification (like PMP, CSQA) to achieve the par
excellence.
|
| ODM (One Delivery Model) |
ODM is built upon the hybrid (On-site/Offshore) model where the client will not have the burden of managing a large
Onshore team and at the same time can also get all the benefits of Offshore outsourcing.
Offshore team comprises of one Project Manager/Leader for the team working on client's engagement. Offshore Project
Manager/Leader will be primarily responsible for the implementation & delivery of client's business solution or
service.
Project coordinator works closely with Engagement/relationship manager and clients within their time-zone.
Entire Offshore team including the Project Manager/Leader closely coordinates with Project Coordinator on the
day-to-day basis for:
. Business understanding (functional knowledge of your business)
. Issue resolution (business or technical issues)
. Quality planning & conntrol
. Coding & unit testing
. Defect tracking and fixing
. Integration & string testing
. Status Reporting
Using ODM, the Project Coordinator working on client's engagement takes full responsibility to deliver one business
solution to you without any kind of schedule or cost overrun or service outage.
ODM is a well cailbrated mix of onshore & offshore efforts to deliver great results.
ODM is based on a team which has 20 to 30% of its members located within the client premise or geography and 70 to
80% located in our offshore development office.
The interaction of One-Delivery-Model is as shown below.
|
| ALWAYS CUSTOMER FIRST |
Progorithms follows a strong philosphy of serving the Customer First and serving it Right.
It's an internal practice
guide to be used for induction of our people to be empathic and reasonable while dealing with customer interaction.
We always considers an important factor while designing or offering business solutions - is acceptability of
thoughts & views. We believe that all customers have a particular state and platform in which they operate. We try
to understand clients thoughts and place them into one of our stages of change, which helps us practice and react
accordingly during any kind of interaction.
We believe that readiness to change helps to move from one stage to the next. With 'readiness of change', each stage
requires different cognition, skills and strategies to assist clients in moving to the next level. Leveraging the
analytics that may further help clients to be more thoughtful, taking cost-effective decisions and improved
adherence to evidence-based guidelines.
So we always understand the Customer First and try to serve them with right value keeping the stages of change in mind.
 |
| UNICORN (UNIque COnsignment and Retailing Network) |
Progorithms have created an internal framework that highlights keys strengths gained while building & delivering the
consignment management software. It's also to showcase our knowledgebase in the field of consigning, order & retail
management areas. Using which we deal proficiently with our clients help understand and exceed their expectations in
the entire consignor value chain.
 |
|
